Tens of passengers were left stranded on Saturday afternoon after a plane engine failed to start even after the pilot tried several times at the Kisumu airport.
Reports reaching Nairobi News indicate that passengers stormed out of the plane as they demanded to be allocated a different flight.
Most of the passengers in the flight had booked a KQ flight but were forced to use a low cost one.
For over 30 minutes, the travellers caused chaos at the airport as they demanded that they are given another flight.
Former NTV reporter Steve Juma had booked a KQ flight from Kisumu to Nairobi, which delayed and they were moved to Jambo Jet.
“The right engine has failed to start, for 20 minutes now. The captain says that we wait for another 15 minutes to try. Mimi huyo nimeomba kutoka,” he posted on Facebook.
In a video making rounds on social media, the travellers are heard shouting to airport staff demanding that they either fly together or they get back their money.
In a tweet, Kenya Airways asked Ms Millicent Chuchu who had questioned them over the saga saying that they were dealing with the problem.
“@KenyaAirways do something urgently at kisumu Airport flight delayed from 3.55pm no resolution till now,” tweeted Ms Chuchu.
And KQ responded: “Hi, we are working on a solution. Kindly consult our team on ground for further assistance.”